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Add Aristotle to Desktop Article not rated yet
Please review the attached instructions to add an Aristotle shortcut to the desktop.
C.A.C. Information Technology Helpdesk Submissions - Response Time - Priorities Article not rated yet
Please review the attachment for the CAC Information Technology Helpdesk submissions, response time, and priorities.
New User Account Request Form Article not rated yet
Please use the attached form when requesting new accounts.
The “I” Drive Article rated 5.0/5.0
Every user now has a user directory on the Aristotle/Socrates file server. This directory is automatically mapped for you when you log into your computer. If you open “My Computer”, you will see the n...
Whitelisting & Blacklisting Emails with Comodo AntiSpam Gateway Article not rated yet
Please see the attachments on how to request emails to be whitelisted or blacklisted using the Comodo AntiSpam Gateway.
Network User Transfer - Termination Form Article rated 5.0/5.0
Please use the attached form when requesting a network account be transferred to another program within the agency or when terminating a network user account.
Purchase Requisition Form for Supply Requests Article not rated yet
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How to Use the Helpdesk Article not rated yet
Please review the document on how to use the Helpdesk to submit tickets and review the status of your tickets.
How do I change my Active Directory Windows / network password? Article not rated yet
Please follow the directions in the attachment to change/reset your Active Directory network password.
Add A Network Printer / Copier Article not rated yet
Please follow the instructions attached to install a CAC network printer or copier to your computer.
Create PDF Files Article not rated yet
Follow the instructions attached to create an Adobe PDF file.
Using the CAC computer network and Aristotle / Socrates file server. Article rated 1.0/5.0
Please review the document attached to this article to learn about the CAC computer network and how to save to the file server.
Setup email on mobile device Article not rated yet
Please review the attachment on how to setup email on your mobile device.
Microcell Problems Article not rated yet
Are you having problems with the AT&T Microcell? Review the items below for answers to common questions.   This is a great technical guide too if you need to reference it: https://forums.a
Change the time zone to the correct setting in Outlook Web App. Article not rated yet
Sign in to Outlook Web App, click Settings, and then click Options. In the left navigation pane, click Settings, and then click Regional. In the Current time zone box, click the arrow, and then click ...
File eXchange Article rated 5.0/5.0
  Do you ever have a need to share a large file with someone at work that may not be in your program/department?  
Locking computer Article not rated yet
We need to protect our clients’ confidentiality at all times. Please lock your screen when you walk away from your computer.
What is my computer name? Article not rated yet
To find your computer name, right click on computer on your desktop.  Click on properties.  The computer name should be on this screen.
Internet Explorer 11 Article not rated yet
This is only related to users who have computers with the Windows 7 operating system. If you have Windows XP, you do not need to worry about this. &n
Printer Ink & Service - Gordon Flesch Article not rated yet
We currently do not stock this toner in our inventory because this printer is under contract with Gordon Flesch. You will need to contact Gordon Flesch at 1-800-756-1174 or 614-789-5700 and provide t...
Create a password protected cd Article not rated yet
1. Right-click on your desktop and choose "New Folder" from the menu. Label your folder with a name that is in accordance to the files you will be placing in it. 2. Locate the files you want to burn ...
Restarting the RemoteScan software Article not rated yet
Please follow the instructions attached to restart the RemoteScan software.
E-Clinical Works or the computer Article not rated yet
Please review the attached file when determining if a HelpDesk ticket is categorized as I.T. or Electronic Health Records (E-CW).
Troubleshooting Phone - No Network Article not rated yet
Please follow the diagram attached. The Ethernet cable coming from the wall plugs into the port labeled "Internet" highlighted in green. The port labeled PC, highlighted in orange, connects to the c...
Finding the IP address Article not rated yet
Please follow the attached instructions to locate the computer IP address.
 

 
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